| Postage Zone | Under 4 Items Price £GBP | Over 4 Items Price £GBP |
|---|---|---|
| UK and CI | £1.00 per item | FREE |
| Europe | £1.25 per item | £5.00 per order |
| Rest of world | £1.50 per item | £6.00 per order |
Buy 4 or more Fizbags get P&P FREE in the UK
We aim to have all of our items in stock and sent out to you within 3 working days from receiving your order. In the very unlikely event that we do not have your item in stock, we will notify you within 24 hours of receipt of your order.
New Shipping and handling rates
Standard charge for postage and packaging is £1.00 for deliveries within the United Kingdom and Channel Islands, £1.25 within the rest of Europe and £1.50 for the rest of the world.
For deliveries outside the UK, local taxes and import duties will be payable upon receipt of goods. Our shipping and handling rates are determined by the monetary value of the item(s) and are calculated before any taxes. Please note that all international orders are placed at the risk of the customer. Fizbag is not responsible for any international orders that may be lost.
Our Guarantee
Fizbag guarantees the quality of our products to you. If, for any reason, you are not satisfied with your purchase, we will help you with a refund or exchange.
Refunds for items returned to us (with original receipt) within 21 days of the original purchase will be credited on the original payment card. Items returned between 21 and 28 days after the purchase date will be exchanged for a credit note. This will be redeemable for one year.
Returns and Exchanges
All goods must be new and unused and, where appropriate, in their original pouch.
The initial shipping and handling charges are not refundable. If you have an exchange for the same amount (or less) as the initial purchase, we will not charge you additional shipping and handling.
All items are the customer’s responsibility until we receive them.
How to Return or Exchange
- All returns must be confirmed to us immediately by email at sales@fizbag.com and you will be given a Return Authorisation Number.
- Put these in a parcel along with your goods (unused please!) and post to Fizbag at the following address:Fizbag Limited
Heron House
L’Avenue de la Commune
St Peter
JERSEY
JE3 7BY
Channel IslandsWe suggest you send your returns by recorded delivery post and retain proof of posting. All items are returned to us at the customer’s expense and are the customer’s responsibility until we receive them.
- You should receive your full refund (if returned to us within 21 days) or exchange order within 2 weeks of our receipt.
