Terms and Conditions
Thank you for visiting the FIZBAG website. Please take the time to read the following rules that govern the use of the site. Please note that by using this site, you agree to be bound by these terms and conditions.
If you have any questions or would like further information, please feel free to contact us at sales@fizbag.com.
If you have any questions or would like further information, please feel free to contact us at sales@fizbag.com.
ORDERS AND SHIPPING & HANDLING
Orders
Fizbag reserves the right to decline an order for any of the following reasons:
-the credit card is not in your own name
-the card is not authorized and is rejected
-the billing address is incorrect
-you cannot verify the card’s security checks
-there are insufficient funds to cover your costs
-your product is not available. (We cannot guarantee that all items will be available immediately as some pieces sell much faster than our held stocks will allow. If your item is not available, we will contact you within 24 hours of receipt of your order. At that point we will then be able to notify you of our expected delivery dates.)
- Fizbag accepts most credit or debit cards through Payoffshore.
Though the transaction will have taken place within the United Kingdom and will be taken in GBP, your credit/debit card will convert your purchase to your own currency if you are shopping outside of the UK.
Any possible dispute will be resolved only in Jersey.
Your order is NOT a contract of sale until it has been paid in full, we check our stock AND you receive your confirmation number via email. . Please take note of this number and retain for any future correspondence.
We aim to have all of our items in stock and sent out to you within 3 working days from receiving your order once the product has been launched on 10th September 2007. In the very unlikely event that we do not have your item in stock, we will notify you within 24 hours of receipt of your order.
Some of our products may appear smaller than their true size in order for us to show the piece in its entirety while other products may look larger than their actual size due to the need to show their details.
Fizbag reserves the right to decline an order for any of the following reasons:
-the credit card is not in your own name
-the card is not authorized and is rejected
-the billing address is incorrect
-you cannot verify the card’s security checks
-there are insufficient funds to cover your costs
-your product is not available. (We cannot guarantee that all items will be available immediately as some pieces sell much faster than our held stocks will allow. If your item is not available, we will contact you within 24 hours of receipt of your order. At that point we will then be able to notify you of our expected delivery dates.)
- Fizbag accepts most credit or debit cards through Payoffshore.
Though the transaction will have taken place within the United Kingdom and will be taken in GBP, your credit/debit card will convert your purchase to your own currency if you are shopping outside of the UK.
Any possible dispute will be resolved only in Jersey.
Your order is NOT a contract of sale until it has been paid in full, we check our stock AND you receive your confirmation number via email. . Please take note of this number and retain for any future correspondence.
We aim to have all of our items in stock and sent out to you within 3 working days from receiving your order once the product has been launched on 10th September 2007. In the very unlikely event that we do not have your item in stock, we will notify you within 24 hours of receipt of your order.
Some of our products may appear smaller than their true size in order for us to show the piece in its entirety while other products may look larger than their actual size due to the need to show their details.
SHIPPING&HANDLING
For deliveries outside the UK local taxes and import duties will be payable upon receipt of goods. Our shipping and handling rates are determined by the monetary value of the item(s) and are calculated before any taxes. Please note that all international orders are placed at the risk of the customer. Fizbag is not responsible for any international orders that may be lost.
-Shipping and handling rates and times within the United Kingdom, the Channel Islands, IOM. Standard charge for postage and packaging is £1.00 for deliveries within the United Kingdom and Channel Islands, £1.50 within the rest of Europe and £2.00 for the rest of the world.
-Shipping and handling rates and times within the United Kingdom, the Channel Islands, IOM. Standard charge for postage and packaging is £1.00 for deliveries within the United Kingdom and Channel Islands, £1.50 within the rest of Europe and £2.00 for the rest of the world.
GUARANTEE AND RETURNS POLICY
Our Guarantee
Fizbag guarantees the quality of our products to you. If, for any reason, you are not satisfied with your purchase, we will help you with a refund or exchange.
Refunds for items returned to us(with original receipt) within 21 days of the original purchase will be credited on their original payment card. Items returned between 21 and 28 days after the purchase date will be in exchange for a credit note. This will be redeemable for one year.
Returns and Exchanges
All goods must be new and unused, in their original pouch.
Fizbag guarantees the quality of our products to you. If, for any reason, you are not satisfied with your purchase, we will help you with a refund or exchange.
Refunds for items returned to us(with original receipt) within 21 days of the original purchase will be credited on their original payment card. Items returned between 21 and 28 days after the purchase date will be in exchange for a credit note. This will be redeemable for one year.
Returns and Exchanges
All goods must be new and unused, in their original pouch.
The initial shipping and handling charges are not refundable. If you have an exchange for the same amount (or less) as the initial purchase, we will not charge you additional shipping and handling.
All items are the customer’s responsibility until we receive them
How to Return or Exchange
1.All returns must be confirmed by us immediately to sales@fizbag.com. You will need to provide us with the original credit card , and you will then be given a Return Authorization Number.
2.Fill out the Return form that has been enclosed with your original package. You will need to include this with your new Return Authorization Number and the original receipt
3.Put these in a parcel along with your goods(unused please!) to be returned back to Fizbag and post to us at the following address:
All items are the customer’s responsibility until we receive them
How to Return or Exchange
1.All returns must be confirmed by us immediately to sales@fizbag.com. You will need to provide us with the original credit card , and you will then be given a Return Authorization Number.
2.Fill out the Return form that has been enclosed with your original package. You will need to include this with your new Return Authorization Number and the original receipt
3.Put these in a parcel along with your goods(unused please!) to be returned back to Fizbag and post to us at the following address:
FIZBAG Limited
11 Halkett Street
St.Helier,
JE2 4WJ
Jersey
Channel Islands
United Kingdom
We suggest you send your returns by recorded post and retain proof of shipping. All items are returned to us at the customer’s expense and are the customer’s responsibility until we receive them.
4.We will ring or email you to confirm your items have been received by us. You should receive your full refund(if returned to us within 21 days) or exchange order within 2 weeks of our receipt.
11 Halkett Street
St.Helier,
JE2 4WJ
Jersey
Channel Islands
United Kingdom
We suggest you send your returns by recorded post and retain proof of shipping. All items are returned to us at the customer’s expense and are the customer’s responsibility until we receive them.
4.We will ring or email you to confirm your items have been received by us. You should receive your full refund(if returned to us within 21 days) or exchange order within 2 weeks of our receipt.